Privacy policy overview

Key definitions

This section explains important terms used throughout the policy, with examples tied to AI pet care devices to make definitions practical and actionable.

Personal data means any information that can identify an individual, such as name, email address, phone number, and account identifiers. Example: an owner profile used to register an automated feeder and receive refill alerts.

Processing refers to any operation performed on data, including collection, storage, analysis, transmission, or deletion. A practical example is analyzing feeding logs to detect appetite changes over a two-week period.

User means a person who registers or operates a MiraTpaw device or uses the MiraTpaw app. For example, a pet owner in Johor who sets up meal schedules and device notifications.

Service refers to MiraTpaw products, mobile apps, cloud-based features, firmware updates, and customer support used to operate automated feeders and AI monitoring systems.

Cookies are small data files stored on a user's device to enable website functionality or analytics. For example, a cookie may remember a logged-in session on MiraTpaw.pro or store display preferences for case study pages.

Why we process your data

We process data for operational and improvement purposes tied to practical device scenarios. Each purpose links to an example to illustrate real-world handling.

• Provide and maintain the service: enable feeders to dispense portions as scheduled and deliver notifications when action is needed.
• Customer support and diagnostics: analyze logs and device snapshots to resolve reported issues in deployed cases.
• Product improvement: use aggregated, anonymized data to refine portion algorithms and reduce false alerts in common household scenarios.
• Security and fraud prevention: detect unusual access patterns or tampering attempts on devices.
• Billing and order fulfillment: process purchases and manage shipping of replacement parts and accessories.
• Research with consent: conduct opt-in studies to evaluate device performance in target scenarios, with results shared as anonymized case reports.
• Legal compliance: respond to lawful requests from authorities in accordance with applicable law.
• User communications: send service updates, scheduled maintenance notices, and important safety information relevant to device operation.

Legal bases for processing

We process personal data where we have a lawful basis. For transparency, common bases are mapped to operational examples.

• Contractual necessity: to provide the service you requested, such as operating your automated feeder and delivering scheduled feeds.
• Consent: for optional features like participation in research studies or certain analytics that are not essential to device function.
• Legitimate interests: for security, fraud prevention, and improving service reliability through aggregated analytics, balanced against user rights.
• Legal obligation: where processing is required to comply with law or respond to lawful authority requests.

GDPR-style rights and processes

For users in jurisdictions with GDPR-like protections, we provide a process to exercise rights. Below are practical steps and expected timeframes tied to common requests.

• Right to access: request a copy of personal data stored in your account and device logs relevant to your deployments.
• Right to rectification: ask us to correct inaccurate account or pet profile information used in portioning decisions.
• Right to erasure: request deletion of your account and personal data, subject to retention requirements for transactional records.
• Right to restrict or object: limit processing for specific purposes such as targeted analytics that are not essential to device operation.
• Data portability: request a machine-readable export of account and pet profile data, and feeding history where feasible.
• How to make requests: contact MiraTpaw via the contact details below; we will verify identity and respond within the timeframes required by applicable law.

Cookies and similar technologies

We use cookies on MiraTpaw.pro to support site functionality, remember preferences, and collect analytics for improving case documentation and guides.

Types include essential cookies for login sessions, preference cookies for interface settings, and analytics cookies to measure site usage and case guide popularity.

Categories are: strictly necessary, performance/analytics, and optional personalization cookies used to recommend case studies relevant to your device scenario.

You can manage cookie preferences through our cookie banner on first visit and via your browser settings. Disabling non-essential cookies may impact some features and personalized content.

Read the full cookie policy for detailed controls and list of cookies used on MiraTpaw.pro.

How we share data

We only share data when necessary for service delivery, legal compliance, or with your explicit consent. Below are practical sharing scenarios.

• Service providers: cloud hosts and payment processors that handle telemetry storage and transaction processing under contract.
• Support partners: external technicians who may receive device logs during a troubleshooting session you authorize.
• Integration partners: third-party apps you link to your account to share select pet profile or health data.
• Legal authorities: when required by law to respond to valid legal processes or protect legal rights.
• Business transfers: in the event of a sale or restructuring, we would transfer data as part of the transaction subject to confidentiality and user notice.
• Aggregated data: anonymized summaries of usage patterns shared with research partners to publish neutral case studies without identifying users.

International transfers

MiraTpaw may store and process data across borders using reputable cloud providers. When transfers occur, we implement contractual and technical safeguards to protect data, and we document practical examples of how such transfers support device operations and backups.

Safeguards include standard contractual clauses with cloud providers, access controls, and encryption in transit and at rest. For specific transfer inquiries, contact our privacy team with your case details.

Data retention

Retention periods are set to support device functionality, legal obligations, and reasonable analysis for product improvements while minimizing data held beyond need.

Account data is retained for the duration of the active user relationship and for up to 2 years after account closure for transactional recordkeeping and fraud prevention, unless longer retention is required by law.

Support messages and communications are kept for up to 3 years to provide consistent support history for recurring device issues documented in case studies.

Device logs and telemetry used for diagnostics are retained for up to 12 months in an identifiable form and may be aggregated and anonymized for longer-term analytics.

Upon verified deletion requests, we remove personal identifiers from active systems and retain only limited records necessary for legal compliance; anonymized analytics copies may be retained indefinitely for research.

Security measures

MiraTpaw implements technical and organizational measures appropriate to the risk level associated with device telemetry and user data. Security controls are selected based on common deployment scenarios to reduce unauthorized access and prevent misuse.

• Technical controls: encryption in transit (TLS), encryption at rest for backups, network segmentation, and secure firmware update mechanisms to reduce risk in fielded devices.
• Organizational controls: access controls, regular security reviews, incident response procedures, staff training, and contractual safeguards with third-party providers to maintain confidentiality and integrity of data.
• Periodic security reviews of firmware and cloud interfaces, including third-party component audits and patch rollouts to address discovered vulnerabilities.

User Rights

MiraTpaw respects user rights regarding personal data collected in connection with AI pet care gadgets and automated feeding systems. Below we summarize the rights you can exercise and practical examples of how to act on them in customer scenarios.

• Access — You may request a copy of personal information we hold about you, such as device registration details and activity logs for a specific feeder on a given date.
• Rectification — If a device location or pet profile information is inaccurate, you can ask MiraTpaw to correct it; for example, updating a pet’s feeding schedule after a relocation.
• Erasure — You may request deletion of personal data where there is no overriding legal requirement to retain it, such as removing historical telemetry tied to an account you closed.
• Restriction — You can ask to limit processing of certain data types temporarily, for example pausing analytics on a device while troubleshooting connectivity.
• Data portability — When technically feasible, we provide structured export of personal data you supplied or generated via device use, such as feeding history and camera clips you recorded.
• Objection — You may object to certain processing activities (e.g., marketing profiling) and we will stop such processing unless there are compelling legitimate grounds.
• Withdraw consent — If you previously consented to optional features like promotional emails or experimental features, you can withdraw consent at any time.
• Automated decision explanations — When automated systems affect you (for instance, scheduled portion adjustments suggested by our analytics), you can request meaningful information about the logic involved and how decisions were made.

How to Make a Rights Request

To exercise any of the rights above, contact MiraTpaw by email or postal mail with a clear description of the request and any identifying information (account email, device serial number). Provide sufficient detail to allow us to locate the records. Requests help us improve service and troubleshooting based on real case examples.

[email protected]

We aim to respond to verifiable requests within 30 days. Complex requests or those requiring additional verification may take longer; in such cases we will inform you of the expected timeframe and any necessary steps.